Privacy Policy
Last updated: 20 May 2024
This Privacy Policy describes how jovuloe ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at jovuloe.com and any related services, features, or content (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you register an account, enrol in a workshop, complete a form, or contact us. This may include:
- Full name and display name
- Email address
- Phone number
- Billing and payment information
- Profile details and preferences
- Messages, feedback, and support requests
- Content you submit as part of exercises, assignments, or collaborative tools
1.2 Information Collected Automatically
When you use the Service, certain information is collected automatically through standard web technologies, including:
- IP address and approximate geographic location
- Browser type, version, and language settings
- Device type and operating system
- Pages visited, time spent, and navigation paths
- Referring URLs and exit pages
- Session identifiers and interaction logs
1.3 Cookies and Similar Technologies
We use cookies, local storage, and similar tracking technologies to operate and improve the Service. These include:
- Essential cookies - required for authentication, session management, and core functionality
- Analytical cookies - used to understand how users interact with the Service
- Preference cookies - used to remember your settings and personalisation choices
You may control cookie behaviour through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the Service.
1.4 Information from Third Parties
We may receive information about you from third-party services such as payment processors, identity verification providers, or social login providers if you choose to connect those services to your account.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and provide access to the Service
- To process payments and fulfil enrolments
- To deliver workshop content, assignments, and interactive features
- To communicate with you regarding your account, updates, and support
- To send transactional notifications and, where permitted, marketing communications
- To monitor and analyse usage patterns in order to improve the Service
- To detect, prevent, and respond to fraud, abuse, or security incidents
- To comply with applicable legal obligations
- To enforce our Terms of Service and other policies
3. Legal Basis for Processing
We process your personal information on the following grounds, depending on the context:
- Performance of a contract - processing is necessary to deliver the Service you have signed up for
- Legitimate interests - processing is necessary for our reasonable business purposes, provided those interests are not overridden by your rights
- Consent - where you have given clear, specific consent, such as for marketing communications or optional cookies
- Legal obligation - processing is required to comply with applicable law
4. Sharing of Information
4.1 Service Providers
We share information with trusted third-party providers who assist us in operating the Service. These include hosting providers, payment processors, email delivery services, analytics platforms, and customer support tools. These providers are contractually bound to use your information only as directed by us and to maintain appropriate security measures.
4.2 Business Transfers
If we are involved in a merger, acquisition, financing, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud or security threats, or protect the safety of any person.
4.4 With Your Consent
We may share your information with additional parties when you have given explicit consent to do so.
4.5 Aggregated or Anonymised Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you with partners, researchers, or the public for analytical or promotional purposes.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain certain information after account closure to comply with legal obligations, resolve disputes, enforce agreements, and maintain records for legitimate business purposes.
When information is no longer required, we delete or anonymise it in a secure manner.
6. Data Security
We implement technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and staff training.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
7. International Data Transfers
The Service is operated globally and your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. Where such transfers occur, we take appropriate steps to ensure your information receives an adequate level of protection.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights in relation to your personal information:
- Access - the right to request a copy of the information we hold about you
- Rectification - the right to request correction of inaccurate or incomplete information
- Erasure - the right to request deletion of your information under certain circumstances
- Restriction - the right to request that we limit the processing of your information
- Portability - the right to receive your information in a structured, machine-readable format
- Objection - the right to object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent - where processing is based on consent, the right to withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.
9. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16 without appropriate consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.
10. Third-Party Links and Services
The Service may contain links to third-party websites, tools, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through the Service.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account.
Your continued use of the Service after any changes take effect constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
| Method | Details |
|---|---|
| Company | jovuloe |
| Website | jovuloe.com |
| help@bifixoo.com | |
| Phone | +353 21 431 7955 |
| Post | 15 Bridge St, Victorian Quarter, Cork, T23 XVF4, Ireland |